Public Service Management

To be for and with the people in service delivery and development agenda 

Provide leadership in governance through enhanced citizen participation and responsive service provision in the County

The department is mandated to undertake the following:
-Leveraging Public participation and civic education in the County 
-Administration of the sub-counties, wards and village units 
-Support county entities human resource  Management and development of the County public service
-Institutionalize Public service reforms and performance management 
-Coordination of  Public communication and relations 
-Offering Intergovernmental secretariat services

-County Public service Board
-Salary and remuneration commission
-The industrial court 
-County Government
-PSC of Kenya 
-County Assembly
-National Government Department of labour 
-Government training institute
-County departments 
-County Treasury
-External Auditors
-County Assembly

•    Management and coordination of general county administration, public participation & civic education, corporate communication, and human resource management & development;  
•    To provide human resource management support  mechanism to Head of public service in close consultation with County Governor to all departments, entities and sections within the county 
•    To facilitate capacity program of planning, implementation and advisory skills services to county departments through county human resources advisory committee
•    Coordinate implementation of various County Government and County Assembly resolutions, consents and undertakings across county departments & entities;
•    Spearhead implementation of Public Service Reforms for modernization of public service delivery;
•    Develop county policies norms, standards, etiquette and protocol
•     Formulate the county policy on Human Resource Management & Development

The department is driven by the following core values
    Integrity
    Professionalism
    Inclusiveness and respect for diversity
    Service to humanity 
    Transparency and Accountability

Overall county performance
For the current strategic plan, performance will be taken to be composed of effectiveness, efficiency and relevance. These components will be used to diagnose the overall department performance.
i)    Effectiveness
The effectiveness of the department is measured by the degree to which the department is moving toward attainment of its mission and realizing its goals. The mission statement and other documents provide reason for existence of the department. The effectiveness indicators used by the department include, quality of services and programmes, growth indicators in terms of coverage of programmes, services, clients and funding.
ii)    Efficiency 
The members of staff in the department are used to the best of their abilities and optimal use is made of financial resources. Timeliness of service delivery, employee absenteeism and turnover rates, cost per program, cost per client and cost-benefit of a program are the key efficiency indicators used by the department
iii)    Relevance 
The department recognizes the need for regular revisions of service delivery innovations reflecting changing environments and capacities, creates or adapts to new technologies and monitors it reputation.